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COLLECTIVE #automatedpersonalization with h2c, Pierre & Vacances, and H-Hotels - 23 March 2022

COLLECTIVE #automatedpersonalization with h2c, Pierre & Vacances, and H-Hotels - 23 March 2022

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Automated Personalization, Insights on Artificial Intelligence (AI) and Machine Learning (ML) in Hospitality - How can AI and ML drive innovation in the hotel industry? - How can AI and ML assist in personalization in the hotel industry? What can usage and examples look like? What are the key challenges?

That's discussed in this COLLECTIVE #automatedpersonalization session, which was streamed live on Linkedin and Youtube on 23rd March 2022.

Michaela Papenhoff (h2c GmbH), Daniela Hupfeld (Pierre & Vacances), Daniel Frey ( both also members of the Revenue Management Advisory Board at HSMA Germany, and Christin Haensel (h2c GmbH) join host André Baljeu ( to discuss the findings and implications of h2c's recent Global Automated Personalisation Study, and how artificial intelligence, machine learning and automation drives innovation in the hotel industry.

If you prefer watching the video version of this session, find it here. Find the original Linkedin Live Video, including all comments and questions from the audience here.

About the COLLECTIVE series

Online Think-Tanks for the Hotel Industry, streamed live on Linkedin and Youtube.

The COLLECTIVE sessions are co-hosted by and our members. The hotel industry's open sessions for all industry stakeholders facilitating exchange, relationship-building, and knowledge transfer, inviting the community to actively take part by adding their questions and views, too.

Join us live, discuss with us, hear from our guest speakers, and connect.

About COLLECTIVE #HotelierPULSE, co-hosted with Guestcentric and Great Hotels of the World

About COLLECTIVE #MICEBEAT, co-hosted with Great Hotels of the World

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