Podcast | Future-proof Hotel Guest Loyalty Programs

This podcast episode answers questions and provides information about what guest loyalty programs in the hotel industry should entail beyond COVID and well into the future. What should a future-proof hotel guest loyalty program look like and offer? What are new customer loyalty demands? What do travelers find to be the most compelling aspect of hotel loyalty programs, and what can hotel brands do to drive engagement?

Chi Chan, CCO at Ireckonu; Jen Wong, CEO at LaaSie; Hauke Lenthe, Managing Director, APAC & EMEA at Nomadix and William Darrah, Vice President of Sales at Amadeus Hospitality joined André Baljeu to discuss Loyalty Programs in the Hospitality Industry and share their views and perspectives on hotel customer loyalty strategies.

Chi Chan, Chief Commercial Officer at Ireckonu

Connect with Chi Chan on LinkedIn.

Jen Wong, CEO at LaaSie.ai

Connect with Jen Wong on LinkedIn.

Hauke Lenthe, Managing Director, APAC & EMEA at Nomadix

Connect with Hauke Lenthe on LinkedIn.

William Darrah, Vice President of Sales North America at Amadeus Hospitality

Connect with William Darrah on LinkedIn.

Also, find these complementary content elements on Guest Loyalty in Hospitality

• ARTICLE l Guest Loyalty - Leveraging data to drive hotel guest loyalty, written by Hauke Lenthe from Nomadix
• VIDEO l Guest Loyalty, co-created with Hauke Lenthe from Nomadix
• INFOGRAPHIC l Guest Loyalty Lifecycle

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