COLLECTIVE #vendors l 17th April 2020
Posted on Apr 17
Recording of the techtalk.travel COLLECTIVE #vendors live session: The following industry experts joined André Baljeu in this conversation sharing their views, experiences and expectations regarding the impact of the Covid-19 crisis.
- James Bishop, Senior Director Global Demand Partnerships at SiteMinder
- Julie Grieve, CEO & Founder at Criton
- Moritz Klussmann, CEO at Customer Alliance
- Sascha Hausmann, CEO at Busy Rooms and Partner at HOWZAT Partners
- Ulrich Pillau, Co-Founder at apaleo
This open session for hotel technology providers covers 3 major aspects being impacted by the current situation: 'Managing today', 'Preparing for Tomorrow' and 'Consumer Behavior'.
00:06:00 MANAGING TODAY
How are you currently supporting your existing customers (existing & future) and is there more that can be done?
What are other terms you are helping hotels financially through this downturn - without compromising your own business needs and objectives?
Audience question: Have you see an Uplift in inquiries even during these downtimes. If so, how are you going to harness the new market without actually putting sales messages out there? How do you manage this by making sure to get the balance right?
00:40:30 PREPARING FOR TOMORROW
Audience question: How do you expect things to move over in the next 3-6 months?
Have the industry's expectation towards vendors/Hotel Technology providers changed and will they change (after Covid-19)?
Audience question: Do you believe that guests are going to be raising their expectations on the facility providing clear and visual information regarding the indoor air quality as well as providing PPE amenities. Where if anywhere would technology play its role in there?
01:04:40 CONSUMER BEHAVIOR
How long is it going to take for technology and hotel companies to have build up enough money again to start to spend it?
Hospitality was the first one to lock down. Will it also be the last one to bounce back, due to economic, social as well as legal restrictions?
You prefer watching the session?
Find the video version of this session here.