Video | Guest Messaging Technology in Hospitality

"A multi channel guest communications strategy is becoming critical in a competitive industry as ours." - states Florencia Cueto Pedrotti, Product Specialist at ReviewPro

Like many new technology options available today, the adoption of guest messaging in the hospitality industry is no longer a question of if but when. The hospitality industry is built on providing great guest experiences, so it’s only logical that SMS and messaging apps like WhatsApp, Facebook Messenger, and WeChat are being adopted at scale. What is there to consider when setting a successful guest communications strategy, selecting the right guest messaging solution, what to look for when sourcing solutions, and more is addressed in this video.

Florencia Cueto Pedrotti from ReviewPro joins André Baljeu in this video to share her expertise.

Time stamps

00:22 - Introduction: Not if, when?

01:36 - Meeting Guest’s Expectations

02:25 - It’s more than just SMS

03:10 - What does Guest Messaging Software actually do?

05:04 - What to look for when sourcing Guest Messaging Solutions?

07:16 - What are the Channel Opportunities?

09:09 - How to best design a Communications Strategy?

14:49 - Enhancing Brand Value and Creating Guest Loyalty

15:57 - Don’t exclude your Website

16:23 - Conclusion

Florencia Cueto Pedrotti, Product Specialist at ReviewPro

-
Connect with Florencia on LinkedIn.

ReviewPro is a Founding Member at techtalk.travel.

Also, make sure to find these supporting editorial elements on Guest Messaging Technology

• INFOGRAPHIC l Guest Messaging Technology across the Hotel Guest Journey
• ARTICLE l How does Guest Messaging enhance the Guest Journey? by Maud Bruyere (For-Sight)
• PODCAST l Guest Messaging Technology featuring Florencia Cueto (ReviewPro) and Nigel Allport (For-Sight)

EXPLORE FURTHER. Related techtalk.travel editorials

• Chatbots in Hospitality
• Guest Loyalty in Hospitality
• Guest and Hotel Apps

To all techtalk.travel editorials