A infographic co-created with Shiji Group and Hotelschool The Hague

The complexity of the hotel and travel technology ecosystem runs deep.

This diagram shows how technology has evolved throughout the industrial revolution until today, a timeline starting as early as 1760. Innovations of the past have been driven through crises. As we are facing today’s COVID-19 crisis we eagerly anticipate what innovations will come this time.

Images, Sources

This is Version 01 l 2020: It's a constant work-in-progress and for free.

Join the progress #forindustrybyindustry

To create the most comprehensive infographic on Hotel & Travel Technology History, we invite everyone to become part of this progress:

If you’d like to add events of the past to this diagram, which you feel are missing on this Version 01 l 2020, please do contact us here or use the form below.

Simply enter your suggestions, we will review them and add them to Version 02 of the Infographic. Please make sure to include your Name and Company for credits.

Context Infographic Version 01

The first version of this infographic was created in collaboration with Shiji Group and the Hotelschool The Hague Industry PRO-ject initiative. Four teams of dedicated hotel management students assisted the data collection and selection process. We’d like to thank the following young talents for their great work: Emily Marie Pohl, Hanne Schoenemann, Isabella Domenig, Luca Lang, Roland van Eeden, Adriaan Stam, Anton Wijs, Jannes Cohen, Robbert Daemen, Alex Magnani, Lynn van Breda, Minne van der Zaag, Annelotte Zweers, Wieke Hijlkema, Irina Quispel, Luuk Boogaarts, Simone Hoogendoorn, Theis Graef, Thomas Modrall Sperling, and Gabriela Sotto Mayor Silva.

Article l Technology in Hospitality, Evolution, Innovation and Guests

Also, read this complementary article about technology in hospitality written by Martin Soler, Partner at Soler & Associates here.

Watch the Video about History of Hotel & Travel Technology here.

More Infographics?

Each month publishes a new editorial dedicated to a specific topic within the Hotel Technology Space. The monthly editorials are comprising four formats each time: 1 Infographic, 1 Article, 1 Podcast, and 1 Video

To all editorials

Infographic Version 01 l 2020, Images used - sources: Infographic Version 01 l 2020, Images used - sources:

1 Tremont House, Boston (Wikipedia, September 2020),_Boston.jpg

2 The Sagamore Hotel on Lake George (etsy, September 2020)

3 The Savoy Hotel (, September 2020)

4 The Netherland Hotel, New York, Copyright by Detroit Photographic Co. (September 2020)

5 Guestroom (September 2020)

6 The Goring Hotel (September 2020)

7 Hotel Statler, Boston (September 2020)

8 The Roosevelt Hilton Hotel (Newsroom Hilton, 2020)

9 Sheraton Hotels & More Reservation (Historia Discordia, September 2020)

10 Credit Card Swiper (Ars Technica, September 2020)

11 Paul Mockapetris (September 2020)

12 Telephone (, September 2020)

13 HFTP Logos (tgd Creative Strategies and Solutions, October 2020)

14 Shiji Logo (Shiji, October 2020)

15 HTNG Logo 2017 (Tophotel Events, October 2020)

16 iPad 1st Generation (November 2020)

17 Oracle Logo (November 2020)

18 Starwood SPG Keyless (NFCW, November 2020)

19 Facebook Messenger Icon (November 2020)

20 Henn na Hotel (, November 2020)

21 Regency Shower (, November 2020)

22 Benjamin Franklin (Wikipedia, November 2020)

23 Franz San Galli (November 2020)

24 The Otis Elevator (Bowery Boys History, November 2020)

25 Alexander Graham Bell, 26655967 © Georgios Kollidas | (November 2020)

26 First electric vacuum cleaner (science museum group, November 2020)

27 Wright Brothers (History Collection, November 2020)

28 Willis Carrier (Wikimedia, November 2020)

29 Henry Ford (Wikimedia, November 2020)

30 Electronic Television System (Britannica, November 2020)

31 Peter Carl Goldmark (November 2020)

32 Chester Carlson (Xerox, November 2020)

33 ENIAC, Image: Courtesy of the U.S. Army (Computer History, November 2020)

34 Barcode (Wikimedia, December 2020)

35 Visa Logo (November 2020)*O4GgrQQwouK4i9C-.

36 IBM Floppy Disc (November 2020)

37 DEC PDP-11 (November 2020)

38 Microsoft Logo’1975 (November 2020)

39 Space Shuttle (November 2020)

40 Apple Macintosh Computer (November 2020)

41 World Wide Web Icon (November 2020)

42 MOSAIC Browser Icon (November 2020)

43 eBay old Logo (Branding Mag, November 2020)

44 Facebook Logo (November 2020)

45 Kindle (November 2020)

46 Apple Siri Logo (November 2020)

47 Google Voice Search Icon (November 2020)

48 Apple Pay Logo (November 2020)

49 Android Pay Icon (November 2020)

50 Google Home (November 2020)

51 Contactless Payment (Süddeutsche, November 2020)