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TIMELINE - THE HISTORY OF HOTEL & TRAVEL TECHNOLOGY

A techtalk.travel infographic co-created with Shiji Group and Hotelschool The Hague

The complexity of the hotel and travel technology ecosystem runs deep.

This diagram shows how technology has evolved throughout the industrial revolution until today, a timeline starting as early as 1760. Innovations of the past have been driven through crises. As we are facing today’s COVID-19 crisis we eagerly anticipate what innovations will come this time.

Images, Sources


This is Version 01 l 2020: It's a constant work-in-progress and for free.

Join the progress #forindustrybyindustry

To create the most comprehensive infographic on Hotel & Travel Technology History, we invite everyone to become part of this progress:

If you’d like to add events of the past to this diagram, which you feel are missing on this Version 01 l 2020, please do contact us here or use the form below.

Simply enter your suggestions, we will review them and add them to Version 02 of the Infographic. Please make sure to include your Name and Company for credits.


Context Infographic Version 01

The first version of this infographic was created in collaboration with Shiji Group and the Hotelschool The Hague Industry PRO-ject initiative. Four teams of dedicated hotel management students assisted the data collection and selection process. We’d like to thank the following young talents for their great work: Emily Marie Pohl, Hanne Schoenemann, Isabella Domenig, Luca Lang, Roland van Eeden, Adriaan Stam, Anton Wijs, Jannes Cohen, Robbert Daemen, Alex Magnani, Lynn van Breda, Minne van der Zaag, Annelotte Zweers, Wieke Hijlkema, Irina Quispel, Luuk Boogaarts, Simone Hoogendoorn, Theis Graef, Thomas Modrall Sperling, and Gabriela Sotto Mayor Silva.


Article l Technology in Hospitality, Evolution, Innovation and Guests

Also, read this complementary article about technology in hospitality written by Martin Soler, Partner at Soler & Associates here.

Watch the Video about History of Hotel & Travel Technology here.


More Infographics?

Each month techtalk.travel publishes a new editorial dedicated to a specific topic within the Hotel Technology Space. The monthly editorials are comprising four formats each time: 1 Infographic, 1 Article, 1 Podcast, and 1 Video

To all techtalk.travel editorials


Infographic Version 01 l 2020, Images used - sources:

techtalk.travel Infographic Version 01 l 2020, Images used - sources:

1 Tremont House, Boston (Wikipedia, September 2020)
https://en.wikipedia.org/wiki/File:Tremont_House,_Boston.jpg

2 The Sagamore Hotel on Lake George (etsy, September 2020)
https://i.etsystatic.com/14602514/r/il/afb429/1825379643/il_570xN.1825379643_d7an.jpg

3 The Savoy Hotel (thespiritsbusiness.com, September 2020)
https://www.thespiritsbusiness.com/content/http://www.thespiritsbusiness.com/media/2014/08/The-Savoy-anniversary.jpg

4 The Netherland Hotel, New York, Copyright by Detroit Photographic Co. (September 2020)
https://lostnewengland.com/wp-content/uploads/2016/06/934_1905c-loc.jpg

5 Guestroom (September 2020)
https://i.pinimg.com/originals/6b/2c/4a/6b2c4a1d04600fbe1fb056b767ec1c40.jpg

6 The Goring Hotel (September 2020)
https://www.historichotelsthenandnow.com/Images/hotels/GoringLondon/GoringLondon040.jpg

7 Hotel Statler, Boston (September 2020)
https://bostonvintage.files.wordpress.com/2016/01/statler-postcard-1940s.jpg

8 The Roosevelt Hilton Hotel (Newsroom Hilton, 2020)
https://newsroom.hilton.com/assets/BCM/images/TWIHH_InRoomTV/First-TV.jpg

9 Sheraton Hotels & More Reservation (Historia Discordia, September 2020)
https://historiadiscordia.com/wp/wp-content/uploads/2013/11/pic-sheraton_reservation-malaclypse_the_younger.jpg

10 Credit Card Swiper (Ars Technica, September 2020)
https://cdn.arstechnica.net/wp-content/uploads/2014/06/credit_card_swiper.jpg

11 Paul Mockapetris (September 2020)
https://media.wired.com/photos/5932cb7ab44176024420ef6a/master/pass/Paul-Mockapetris.jpg

12 Telephone (Stockfreeimages.com, September 2020)
https://images.stockfreeimages.com/647/sfixl/6471860.jpg

13 HFTP Logos (tgd Creative Strategies and Solutions, October 2020)
https://gallery.tgdcom.com/sites/default/files/2018-10/HFTP-before-after.png

14 Shiji Logo (Shiji, October 2020)
https://www.shijigroup.com

15 HTNG Logo 2017 (Tophotel Events, October 2020)
https://tophotelevents.com/wp-content/uploads/cache/images/HTNG_Logo-2017_M_NoTag_RGB-1/HTNG_Logo-2017_M_NoTag_RGB-1-3423447621.png

16 iPad 1st Generation (November 2020)
https://d2um6umu4gwssp.cloudfront.net/apple/wp-content/uploads/2016/06/ipad-1st-generation-large.jpg

17 Oracle Logo (November 2020)
https://www.oneglobesystems.com/hs-fs/hubfs/oracle_logo500x500.jpg?width=500&name=oracle_logo500x500.jpg

18 Starwood SPG Keyless (NFCW, November 2020)
https://www.nfcw.com/wp-content/uploads/2014/11/starwood-spg-keyless.jpg

19 Facebook Messenger Icon (November 2020)
https://brandslogo.net/wp-content/uploads/2015/08/facebook-messenger-logo.png

20 Henn na Hotel (Traveller.com, November 2020)
https://www.traveller.com.au/content/dam/images/h/0/x/q/n/r/image.related.articleLeadwide.620x349.h0xq2m.png/1548801838774.jpg

21 Regency Shower (janeaustensworld.com, November 2020)
https://janeaustensworld.files.wordpress.com/2010/11/regency-shower-1810.jpg?w=584

22 Benjamin Franklin (Wikipedia, November 2020)
https://en.wikipedia.org/wiki/Electricity#/media/File:Franklin-Benjamin-LOC.jpg

23 Franz San Galli (November 2020)
https://static.tildacdn.com/tild3830-3765-4265-a265-306464363837/s_2d783048a11eb9fc7462f15bfa07b1f5.jpg

24 The Otis Elevator (Bowery Boys History, November 2020)
https://www.boweryboyshistory.com/wp-content/uploads/2017/03/6e1c7e23b831cc963b419884f4d49470.jpg

25 Alexander Graham Bell, 26655967 © Georgios Kollidas | Dreamstime.com (November 2020)
https://www.thecanadianencyclopedia.ca/en/article/alexander-graham-bell

26 First electric vacuum cleaner (science museum group, November 2020) https://coimages.sciencemuseumgroup.org.uk/images/68/71/medium_B630424.jpg

27 Wright Brothers (History Collection, November 2020)
https://cdn.historycollection.com/wp-content/uploads/2017/07/From-left-Orville-and-Wilbur-Wright-in-portraits-taken-in-1905-when-they-were-34-and-38-years-old.-Rare-Historical-Photos.jpg

28 Willis Carrier (Wikimedia, November 2020)
https://upload.wikimedia.org/wikipedia/commons/thumb/a/a7/Willis_Carrier_1915.jpg/1200px-Willis_Carrier_1915.jpg

29 Henry Ford (Wikimedia, November 2020)
https://upload.wikimedia.org/wikipedia/commons/1/18/Henry_ford_1919.jpg

30 Electronic Television System (Britannica, November 2020)
https://cdn.britannica.com/28/199428-050-DB65886E/Philo-Farnsworth-television-receiver.jpg

31 Peter Carl Goldmark (November 2020)
https://pbs.twimg.com/media/DQE7rs2UMAAanwX.jpg

32 Chester Carlson (Xerox, November 2020)
https://www.xerox.com/en-us/innovation/chester-carlson-xerography

33 ENIAC, Image: Courtesy of the U.S. Army (Computer History, November 2020)
https://images.computerhistory.org/revonline/images/500004289-03-01.jpg?w=600

34 Barcode (Wikimedia, December 2020)
https://upload.wikimedia.org/wikipedia/commons/e/e9/UPC-A-036000291452.svg

35 Visa Logo (November 2020)
https://miro.medium.com/max/661/0*O4GgrQQwouK4i9C-.

36 IBM Floppy Disc (November 2020)
https://p1.hiclipart.com/preview/580/865/64/5-25-diskette-black-ibm-floppy-disk-illustration-png-clipart.jpg

37 DEC PDP-11 (November 2020)
https://www.it.uu.se/education/course/homepage/os/vt18/images/module-0/linux/shell-and-terminal/DEC-VT52-terminal-PDP-11-55.jpg

38 Microsoft Logo’1975 (November 2020)
https://www.technobuffalo.com/sites/technobuffalo.com/files/styles/large/public/wp/2013/07/microsoft-logo-1975.jpg

39 Space Shuttle (November 2020)
https://cdn.mos.cms.futurecdn.net/VKXHPmPCidEphhrW62TMJP.jpg

40 Apple Macintosh Computer (November 2020)
https://photos5.appleinsider.com/gallery/29370-47319-000-3x2-Apple-History-Mac-launch-xl.jpg

41 World Wide Web Icon (November 2020)
https://scx2.b-cdn.net/gfx/news/2014/internet.png

42 MOSAIC Browser Icon (November 2020)
https://nicelydonesites.com/wp-content/uploads/2018/02/nicelydonesites-worldfirstwebbrowser-history-2018-copy.jpg

43 eBay old Logo (Branding Mag, November 2020)
https://www.brandingmag.com/2012/09/13/ebay-logo-redesign/

44 Facebook Logo (November 2020)
https://png.pngitem.com/pimgs/s/172-1725109_like-share-follow-and-subscribe-png-download-facebook.png

45 Kindle (November 2020)
https://cdn.vox-cdn.com/thumbor/fr-kHPxTH97Kxc8iYEUivgjjzKE=/3x0:1020x678/1200x800/filters:focal(3x0:1020x678)/cdn.vox-cdn.com/assets/1465445/DSC_0099-hero.jpg

46 Apple Siri Logo (November 2020)
https://touchsoft.co.uk/wp-content/uploads/2017/02/latest.png

47 Google Voice Search Icon (November 2020)
https://www.wikitechy.com/technology/wp-content/uploads/2017/05/How-to-Add-Custom-Voice-Commands-to-Google-Now.jpg

48 Apple Pay Logo (November 2020)
https://allvectorlogo.com/img/2016/11/apple-pay-logo.png

49 Android Pay Icon (November 2020)
https://cdn.arstechnica.net/wp-content/uploads/2015/05/Android-Pay-mark-640x640.png

50 Google Home (November 2020)
https://cdn.mos.cms.futurecdn.net/kBQXXsfmZ7rnqmPhVaTDGd.jpg

51 Contactless Payment (Süddeutsche, November 2020)
https://www.sueddeutsche.de/image/sz.1.4164091/704x396?v=1573659821