Sergio Serra (GuestCentric), Matthew Bell (ReviewPro), and Hauke Lenthe (Nomadix) join host André Baljeu (techtalk.travel) to share their different perspectives and expertise about personalisation in the hospitality industry.
- What can hotels do to deliver a personalised guest experience in the digital world?
- What role can technology play in Personalisation?
- How important is the role of Artificial Intelligence (AI) in Personalisation?
- What is Hyper-Personalisation, and how can Hotels develop a hyper-personalisation strategy based on data?
- What are the benefits of introducing Personalisation?
And many more aspects of the topic being discussed in this session.
Sergio Serra, Chief Technology Officer at Guestcentric
In addition to developing innovative solutions for Hotels, Sergio also has a strong passion for sharing knowledge and ideas - usually in the form of leading opinion articles for the Travel & Hospitality industry.
Connect with Sérgio on LinkedIn.
GuestCentric is a Contributing Member at techtalk.travel.
Hauke Lenthe, Managing Director at Nomadix
Hauke Lenthe is the Managing Director, EMEA & APAC at Nomadix, Inc., the leader in hotel internet services and guest technologies. He brings more than 25 years of hospitality and international hotel technology experience, spanning from managed internet services to operational PMS and guest-facing software.
Connect with Hauke on LinkedIn.
Nomadix is a Contributing Member of techtalk.travel.
Matthew Bell, Product Specialist at ReviewPro
Matthew has been with ReviewPro for the last five and a half years and is currently working in the role of Product Specialist. As part of the continued integration of Shiji products, Matthew has also been working with MyCheck’s fully integrated online check-in and checkout and digital dining solutions for the last two years, aiding in the creation of an all-encompassing platform for guest services, feedback, and communications.
Connect with Matthew on LinkedIn.
ReviewPro is a Founding Member at techtalk.travel.
Also find these supporting editorial elements about Personalisation in Hospitality
- ARTICLE l Connectivity at the Forefront of Digital Personalisation Strategies
- VIDEO| How to use Personalisation in the Hospitality Industry
- INFOGRAPHIC | Personalisation
EXPLORE FURTHER. Related techtalk.travel editorials
- Guest Messaging in Hospitality
- The Single Guest Profile
- Customer Relationship Management (CRM) Technology
- Automation in Hospitality
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