May 2023

Robotic Process Automation (RPA) in Hospitality refers to the implementation of software robots or digital workers to automate repetitive and time-consuming tasks, thereby improving efficiency, reducing costs, and enhancing customer experience within the hospitality industry. RPA streamlines various processes, such as reservation management, check-in and check-out, housekeeping, and guest communication, allowing staff to focus on delivering personalised and high-quality service. The adoption of RPA also drives innovation in the industry by enabling data-driven insights, improving accuracy, and reducing human error. As the hospitality sector embraces digital transformation, RPA emerges as a significant tool for driving customer satisfaction, operational efficiency, and competitive advantage.