September 2020

Chatbot technology has improved rapidly over the past few years and is gaining popularity across the hotel and lodging industry. However, what are the actual benefits chatbots can offer for hoteliers and accommodation providers? How can chatbots help increase guest satisfaction and improve the overall guest experience?

In this podcast episode Florencia Cueto from ReviewPro, Sebastien Leitner from Cloudbeds, and Brendan May from HERA join host André Baljeu to discuss some of the differences between the available chatbots. Why should hotels consider implementing chatbots? What integrations are essential? What is the ROI expected on such technology?

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Florencia Cueto, Product Specialist at ReviewPro

ReviewPro is a Founding Member at techtalk.travel.
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Sebastien Leitner, Vice President Strategic Partnerships at Cloudbeds

Cloudbeds is a Founding Member at techtalk.travel.

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Brendan May, Founder & MD at HERA - Hotel Res Bot

Also, find these supporting content elements on Chatbots in the Hotel Industry

• ARTICLE l How Chatbots improve Guest Experience, written by Michael Kessler, CEO at ReviewPro
  
• ARTICLE l Chatbots in the Hospitality Industry, written by Benjamin Devisme, Chief Evangelist Officer at Quicktext
• VIDEO l What is the difference between Rule-based versus AI-based Chatbots? What are the criteria to consider when selecting a Chatbot for a hotel? Pros and Cons of implementing a Chatbot in a hotel’s tech stack?
• INFOGRAPHIC l Why, How and Where Chatbots?

EXPLORE FURTHER. Also, find these related editorials

• Editorial l Application Programming Interfaces (APIs) & Integrations
• Editorial l Automation in the Hospitality Industry
• Editorial l Contactless Technology for Hotels & Accommodations

View all techtalk.travel editorials here.