September 2020

Chatbot technology has improved rapidly over the past few years and is gaining in popularity across the hotel industry. However, some hotel owners and operators may still be unaware of the benefits chatbots can actually offer, and how customers benefit from using them.

In this podcast, we are joined by Florencia Cueto, Sebastien Leitner and Brendan May and we discuss some of the differences between the available chatbots, why hotels should really start to consider implementing chatbots and also what the integrations and ROI is on such technology. 

Florencia Cueto - Product Specialist at ReviewPro

Sebastien Leitner - Vice President Strategic Partnerships at Cloudbeds

Brendan May - Founder & MD at Hotel Res Bot

Also, find these complementary content pieces on Chatbots

• ARTICLE l How Chatbots improve Guest Experience, written by Michael Kessler, CEO at ReviewPro
  
• ARTICLE l Chatbots in the Hospitality Industry, written by Benjamin Devisme, Chief Evangelist Officer at Quicktext
• VIDEO l What is the difference between Rule-based versus AI-based Chatbots? What are the criteria to consider when selecting a Chatbot for a hotel? Pros and Cons of implementing a Chatbot in a hotel’s tech stack?
• INFOGRAPHIC l Why, How and Where Chatbots?

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