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March 2020

For hotels to stay ahead of industry changes and challenges, introducing digitisation and connecting all touch points across the customers journey can bring improved customer satisfaction and revenues, but also a set of unique challenges. A major part of the customer journey today is how they will pay and what the preferred method might be. Rachel Neal, Director of Product Management - Payments at Onyx and Michael Balzer, VP Shiji Payment Solutions join us in this month's podcast to discuss what hotels should consider when managing their payments.