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March 2020

For hotels to stay ahead of industry changes and challenges, introducing digitization and connecting all touch points across a customers journey can bring improved customer satisfaction and revenue, but also a set of unique challenges. A major part of the customer journey today is how they will pay and what the preferred payment method may be. Rachel Neal, Director of Product Management - Payments at Onyx CenterSource and Michael Balzer, VP Shiji Payment Solutions join us in this month's podcast to discuss what it is that hotels should consider when managing their payments.