S04E04: Inès Blal l Ecole Hôtelière de Lausanne (EHL)

S04E04: Inès Blal l Ecole Hôtelière de Lausanne (EHL)

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'Now is THE time for a career in Hospitality. Everything is possible.' - states Inès Blal, Managing Director & Executive Dean at Ecole hôtelière de Lausanne (EHL) in this in-depth interview.

André Baljeu, Founder at sat down with Inès Blal at the EHL campus in Lausanne, Switzerland. In this conversation, Inès shares her thoughts and views about how higher education and hotel business schools adapt to the change accelerated by the crisis and how the EHL community navigated through this difficult time. She speaks about what future challenges educational institutions face, the importance of the learner's journey, customer-centricity, the problem of hospitality businesses copying each other, the EHL Innovation Village, and much more.


00:35 - Adjusting to radical change 

09:06 - Key messages to students and faculty

11:40 - Future challenges for educational institutions   

19:56 - Vision on digitization in higher education

24:21 - Why choose a career in hospitality now? 

30:53 - Retaining talent and future leaders

34:34 - The EHL Innovation Village

37:24 - Digitizing the academic portfolio and learning experience

39:04 - Inès' favorite hotel and hotel experience

42:28 - Inès' favorite restaurant and food

If you prefer tuning in to the podcast-version of this conversation, find it here and on all major podcast platforms.


About EHL and Inès Blal

Founded in 1893, EHL is considered one of the best hotel management schools in the world. Inès heads up 170 people on the faculty and 3,700 students.

Inès is the first woman and the youngest person ever to hold the position. First coming to EHL as an undergraduate, Inès earned an MBA in Hospitality Administration. In 2006, she returned as an instructor while completing a Ph.D. in Strategic Management in Hospitality and Tourism at Virginia Tech (Virginia Polytechnic Institute and State University). During her first term, Inès worked to foster a transparency and collaboration culture and develop a strategy for digital instruction. The COVID pandemic was her first crisis as a senior executive. Inès found herself working up to 16 hours a day, making the necessary adjustments to keep classes running virtually and on-site.

Connect with Inès on Linkedin.

Visit EHL's website.


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