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Podcast | Current F&B Technology trends and actions needed

Podcast | Current F&B Technology trends and actions needed

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Jay Sherman (Shiji Group) and Mark Fancourt (TRAVHOTECH) join host André Baljeu ( to discuss some of the current technology trends and the business benefits and actions needed when using modern POS and F&B technology for hotels and restaurants. In the podcast they touch upon the following topics:

  • Cloud-based software: Cloud-based software enables businesses to access information and data from any device with an internet connection, and can also improve collaboration and data security. 

  • Internet of Things (IoT): With Cloud comes IoT technology which can be used to monitor and track certain systems throughout the F&B supply chain, ensuring food safety and quality. What would be some key examples of this? 

  • Mobile apps: Mobile apps can be used to order food and make payments and reduce labor costs. 

  • Predictive analytics and artificial intelligence: These technologies help F&B outlets/businesses forecast their demand, optimize production and inventory, and improve supply chain efficiency. 

  • Robotics and automation: Robotics and automation can improve efficiency as well as reduce the need for manual labor. How realistic is this at the current time? Should this be a priority?

  • CRM & Loyalty Programs: Touching on these two important areas - what are the best ways businesses can introduce and use these solutions in lin with their other operating systems such as PMS, UpSelling and Revenue Management etc?

  • Budgeting: How should F&B Businesses approach their budgeting process, what are some key aspects that need to be considered?

Jay Sherman,  Global Pre-Sales Director at Shiji Group

Jay Sherman is the global director of Pre-Sales for Shiji Group, joining Shiji in 2017 after 13 years with MICROS Systems. Jay worked in both companies in a variety of roles, from implementation to sales and more.

With over 25 years in the hospitality industry, 19 of which are on the technology side of the business, Jay Sherman has experienced every kind of operational style from legendary resorts, stadiums, casinos and even fast food. Living and working in North America, Asia Pacific, and now Europe has also given the opportunity to understand the many different cultural aspects of hospitality and how widely the needs and opportunities vary.

Connect with Jay on LinkedIn.

Shiji is a Founding Member at

Mark Fancourt, Co-founder at TRAVHOTECH

Mark Fancourt is the Co-Founder of TRAVHOTECH, the next generation technology consultant for the modern hospitality & travel world,, a forward-thinking approach to hospitality information security within the complexities of the hotel operations environment, FOODnBEVTECH, helping restaurants & bars make the right technology choices and Testbed Vegas, the nonprofit for hospitality & travel technology in Las Vegas.

Connect with Mark on Linkedin.

Also make sure to find these supporting content elements of the editorial Food & Beverage Technology

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