S03E08: Full | Thibault Gence & Florian Montag | Hotel Hero
Posted on Nov 06
On a recent trip to Berlin, David Turnbull joins me in interviewing two of the three Co-Founders of Hotel Hero, Florian Montag & Thibault Gence, at their Berlin Offices.
We discussed a range of topics from their motivations to start a company right out of Hotel school right through to their learnings over the last 3 years.
00:39 - Background & Motivation
04:15 - HotelHero's Evolution
09:15 - Hotel's adopting an R&D approach
12:57 - Balancing Technology vs. Service
20:45 - Learning from Hotels
00:11 - The Necessary Resources
02:18 - Tech Providers Opportunities
06:57 - AI & Robotics in the future
17:54 - Guest Experience always wins
20:35 - Advice for Start-ups