Florencia Cueto Pedrotti (ReviewPro) and Nigel Allport (For-Sight) join host André Baljeu (techtalk.travel) to share their expertise and insights about what aspects to consider when designing a successful guest communication strategy leveraging technology solutions.
What are some of the most critical channels to leverage for optimizing guest communications? Why is it important to focus on reactive and proactive communication channels? The importance of the overarching strategy - is it only about communication? What are the opportunities of the various communication channels regarding guest engagement, customer relations, marketing, but also upselling?
Florencia Cueto Pedrotti, Product Specialist at ReviewPro
Connect with Florencia on LinkedIn.
ReviewPro is a Founding Member at techtalk.travel.
Nigel Allport, Chief Commercial Officer at For-Sight
Connect with Nigel on LinkedIn.
For-Sight is a Contributing Member at techtalk.travel.
Also, make sure to find these supporting editorial elements on Guest Messaging Technology
- VIDEO l Guest Messaging Technology in Hospitality ft. Florencia Cueto Pedrotti (ReviewPro)
- ARTICLE l How does Guest Messaging enhance the Guest Journey? by Maud Bruyere (For-Sight)
- INFOGRAPHIC l Guest Messaging Technology across the Hotel Guest Journey
EXPLORE FURTHER. Related techtalk.travel editorials
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