Automated Personalization, Insights on Artificial Intelligence (AI) and Machine Learning (ML) in Hospitality - How can AI and ML assist in personalization in the hotel industry? What can usage and examples look like? What are the key challenges? That's discussed in this COLLECTIVE #automatedpersonalization session, which was streamed live on Linkedin and Youtube on 20th January 2022.
Michaela Papenhoff (h2c GmbH), Oliver Stotz (Lindner Hotels AG), Lijeesh Rajan (Rotana Hotels & Resorts), and Christin Haensel (h2c GmbH) join host André Baljeu (techtalk.travel) to discuss the findings and implications of h2c's recent Global Automated Personalisation Study.
If you prefer tuning in to the podcast version of this session, find it here and on all leading podcast streaming platforms. Find the original Linkedin Live Video, including all comments and questions from the audience here.
The COLLECTIVE sessions are co-hosted by techtalk.travel and our members. The hotel industry's open sessions for all industry stakeholders facilitating exchange, relationship-building, and knowledge transfer, inviting the community to actively take part by adding their questions and views, too.
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