Online Think-Tanks for the Hotel Industry, streamed live on Linkedin & YouTube

Join us live, discuss with and hear from André Baljeu, Pedro Colaco and their guests, connect, and become part of the conversation.

Based on the latest The Hotelier PULSE Reportthese live panels invite the community to discuss its key findings and their implications on the hotel and travel markets.

The hotel industry's open sessions for all industry stakeholders facilitating exchange, relationship-building, and knowledge-transfer. Hoteliers share their best practices and reflect on the past months' experiences, as well both their learnings and expectations for the months to come.

Join us - COLLECTIVE #hotelierPULSE with Heiko Rieder from Hirmer Hospitality

Thursday, 08th September 2022 at 5 pm CEST on Linkedin & Youtube

Heiko Rieder from Hirmer Hospitality joins Co-Hosts Pedro Colaco (Great Hotels of the World & Guestcentric) and André Baljeu (techtalk.travel) to discuss the latest The Hotelier Pulse Report findings. They will discuss what implications Heiko sees for hotel and travel markets and the commercial strategies for hotels.

Free Download: The Hotelier Pulse Report 28

As a Hotelier, take the current #hotelierPULSE survey here


PAST SESSIONS

COLLECTIVE #hotelierPULSE l 21 July 2022 with Aviation Expert Gavin Eccles

Aviation Expert Gavin Eccles joined this session to discuss the latest The Hotelier Pulse Report findings. They will discuss what implications Gavin sees for hotel and travel markets and how the airline industry's performance will impact and shape thereof, and what developments he anticipates within the aviation sector.

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 16 June 2022 with Sascha Dalig (Wyndham Hotels & Resorts)

Sascha Dalig, Regional Director Central Europe at Wyndham Hotels & Resorts, joined this session to discuss the latest The Hotelier Pulse Report findings, and what implications he sees for the markets Wyndham is operating in. Also, Sascha shares insights on his involvement in the renewal of the German apprenticeship, what trends he sees in terms of direct vs. 3rd party hotel distribution, and his take on the friction between guest expectations being back to normal while hotels are still facing restrictions.

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 26 May 2022 with Alicja Likus (Likus Hotels & Restaurant Group, Poland)

Hoteliere Alicja Likus from Hotel Warszawa in Warsaw, Poland, joined this session to share her insights and experiences and to discuss the status of the hotel industry markets across Poland and Eastern Europe during the current conflict situation.

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 26 April 2022 with Mario Candeias (Espinas Hotels Group, Iran)

Mario Candeias, Managing Director at Espinas Hotel Group in Tehran, Iran, joined for this session, and shared insights on how he sees the key findings of the latest Hotelier PULSE Report reflect in Tehran's and the Middle Eastern hotel market. He speaks about their Commercial Strategies, what is to consider when operating hotels in the Iranian market, what he is anticipating in terms of consumer demands, answers audience questions and more.

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 31 March 2022 with Maurizio Bonivento (THE ROW NYC Hotel & THE MICHELANGELO HOTEL)

Maurizio Bonivento, Area Managing Director at Highgate (THE ROW NYC Hotel and THE MICHELANGELO HOTEL in New York), joined for this session, and shared insights on how he sees the key findings of the latest Hotelier PULSE Report reflect in New York's hotel market. He shares how he and his teams re-evaluated their Commercial Strategies, what he is anticipating in terms of consumer demands, and more.

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 24 February 2022 with Monika Sledz (Falkensteiner Hotels)

Monika Sledz, Group Director of Sales at Falkensteiner Hotels & Residences, joined for this session and shared insights on how Falkensteiner Hotels & Residences re-evaluated their Leisure and Corporate Sales strategy. How she sees the key findings of the latest Hotelier PULSE Report reflect in the various markets they're operating in, what she is anticipating in terms of consumer demands, how they leveraged partnerships and collaborations, and more.

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 27 January 2022 with Pedro Ribeiro (Dom Pedro Hotels & Golf Collection)

Pedro Ribeiro, Commercial Director at Dom Pedro Hotels & Golf Collection joined this session.

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 02 December 2021 with Nadja Dahlmann (Empire Riverside Hotel & Hotel Hafen)

Nadja Dahlmann, Head of Marketing & PR at the Empire Riverside Hotel and Hotel Hafen in Hamburg, and member of the Expert Circle advising on Digital Marketing, CRM and eCommerce at HSMA Deutschland joined this session and discussed current market developments and its impact on hotel distribution and demand generation strategies.

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 13 October 2021 with Jens Egemalm (Pandox AB)

Jens Egemalm, Director of Distribution at Pandox AB joined this session and discussed current market developments and its impact on hotel distribution and demand generation strategies.

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 29 July 2021 with João Pinto Coelho (Onyria Hotels & Resorts Group)

Live Session with special guest João Pinto Coelho, Sales Director at Onyria Hotels & Resorts Group

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 24 June 2021 with Ben Thomas (Penta Hotels)

Live Session with special guest Ben Thomas, Chief Commercial Officer at Penta Hotels

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 27 May 2021 with David Chestler

Live Session with special guest David Chestler, Senior Partner & Managing Director - Global Sales Execution at PROVision Partners.

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 29 April 2021 with Daniella Boeken (Ruby Hotels)

Live Session with special guest Daniella Boeken, Group Vice President Commercial at Ruby Hotels

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 25 March 2021 with Steffi Breitsprecher (MEININGER Hotels)

Live Session with special guest Steffi Breitsprecher, Director of Revenue & Distribution at MEININGER Hotels and Member of Revenue Management Advisory Board at HSMA Deutschland

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 25 February 2021 with Gavin Eccles

Live Session with special guest and aviation expert, and Management Consultant & Professor (Aviation and Tourism) Gavin Eccles.

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 28 January 2020 with Joao Corte-Real (Hotel Tivoli Mofarrej)

Live Session with special guest Joao Corte-Real, General Manager at the Hotel Tivoli Mofarrej in São Paulo, Brazil, a member of The Leading Hotels of the World. A 5-star property located in the heart with 220 rooms and suites, a luxury spa, 2 gastronomic restaurants, a bar, and meeting facilities. Joao shared his estimations and experiences, and discussed the key finding of the 10th edition of The Hotelier PULSE Report.

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 17 December 2020 with Daniela Hupfeld (Pierre & Vacances)

Live Session with special guest Daniela Hupfeld, Commercial Director at Pierre & Vacances. Daniela shared her observations and insights about the current market developments and the hotel markets, as well as best practices of the past months and what she is expecting for the coming months with regards to consumer demand.

To Video l To Podcast


COLLECTIVE #hotelierPULSE l 26 November 2020 with Kyp Charalambous (Atlantis, The Palm)

Live Session with special guest Kyp Charalambous, Vice President of Sales at Atlantis, The Palm in Dubai. Kyp shared his observations and insights about the current market developments and the hotel market in Dubai in particular, as well as best practices of the past months and what he is expecting for the coming months with regards to consumer demand.

To Video l To Podcast


Co-Host l COLLECTIVE #hotelierPULSE

Pedro Colaco, CEO at Great Hotels of the World and Guestcentric

Pedro Colaco, Co-Host of the COLLECTIVE #hotelierPulse live think-tank sessions

Pedro Colaco is the CEO and President of Guestcentric Systems, which he Co-Founded in October 2006. He boasts a proven track record of driving successful product development,marketing, sales and channel management efforts in the global market.

Prior to his current role, he was Vice President of Product Management and Marketing at Corvil, a software start-up funded by Apax Partners and Cisco Systems. During his tenure at Corvil he built a global Product Management and Marketing organization to support a sales team of over 60 professionals focused on the financial industry in New York City and London.

Pedro is a multi-lingual advisor and thought leader across the international travel tech landscape, speaking five languages and having lived in four countries throughout his career.


Guest Speakers l COLLECTIVE #hotelierPULSE

Alicja Likus, Hoteliere at Hotel Warszawa, Poland

Alicja Likus is Co-Owner of Likus Hotels and Restaurants group owning and running 7 luxury hotels in various cities in Poland. Focused on personalisation and innovation in hospitality.


Sascha Dalig, Regional Director Central Europe at Wyndham Hotels & Resorts

Sascha Dalig is acting as Regional Director Central Europe for Wyndham Hotels & Resorts. He oversees a diverse region with around 120 Hotels and several hotel projects.

With a classical apprenticeship, his career brought him from hotel operative functions up to strategic management in global hotel chains. He is a trained trainer and Bachelor Professional of Business.

His focus is on Partner- and Franchise Management, working on day-to-day challenges with his hotels, and being driven by the lookout for positive and sustainable change.

He follows his vision:

“Technology as a key to simplifying travel and processes along the guest journey will help hosts be hosts again. The communication between guests and respective teams will be less process-driven but focused on exchange. Options will be created to enhance teams and guests on this journey, and the human factor will be a key part in making the difference.”

Connect with Sascha on Linkedin.

Wyndham Hotels & Resorts (NYSE: WH) is the world’s largest hotel franchising company by the number of properties, with over 8,900 hotels across over 95 countries on six continents. Through its network of over 813,000 rooms appealing to the everyday traveller, Wyndham commands a leading presence in the economy and midscale segments of the lodging industry. The Company operates a portfolio of 22 hotel brands, including Super 8®, Days Inn®, Ramada®, Microtel®, La Quinta®, Baymont®, Wingate®, AmericInn®, Hawthorn Suites®, Trademark Collection® and Wyndham®. Wyndham Hotels & Resorts is also a leading provider of hotel management services. The Company’s award-winning Wyndham Rewards loyalty programme offers approximately 94 million enrolled members the opportunity to redeem points at thousands of hotels, vacation club resorts and vacation rentals globally.


Mario Candeias, Managing Director at Espinas Hotels Group

Mario Candeias is the General Manager of the iconic Espinas Palace Hotel, located in the vibrant metropolis of Tehran, Iran, and Managing Director of Espinas Hotel Group. He boasts extensive experience in the hospitality and tourism sectors and, for nearly 30 years, has managed hotels across an array of globally-acclaimed hotel groups, including Leading Hotels of the World affiliated groups, Tivoli and Pestana.

Espinas Hotel Group also has interests in the Travel Tech ecosystem through a majority stake in Iran's largest hotel tech software house, OPTIMATE Worldwide (PMS, ERP, and online distribution with its NETMINDER subsidiary). Mario co-leads this project and also all the M&A (Mergers & Acquisitions) that relate to it in the consolidation and internationalization of Iranian hospitality software. 

Mario has developed his hospitality administration career hand-in-hand with his academic career, performing as both lecturer and adviser to multiple PhD, MScs and Executive Education programs in Faculty of Economics and Tourism and Hotel School University of Algarve, Portugal, University of Balearic Islands, Mallorca, ISEG, Lisbon, Portugal.

He has also been extensively involved with NTOs (National Tourism Organizations) and RTOs (Regional Tourism Organizations), also in the conception and development of the Tourism Intelligence Forum, a global platform to advance the industry through knowledge production and transfer from academia to private sector, that also co-relates to UNWTO.

Mario has also spearheaded destination and hotel branding events, including Algarve CHEFS Week, Algarve SPA Week, and Cascais ART DISTRICT - to name just a few. 

Mario has a College Degree in Hotel & Tourism Management, Marketing Management, MBA, and as a believer and practitioner in lifelong learning, he received Executive Education at several prestigious academies, including HARVARD Business School, COLUMBIA Business School, INSEAD Paris, in the fields of Corporate Finance and CORNELL School of Hotel Administration plus Ecole Hoteliere de LAUSANNE in the fields of Hospitality Administration.

As a self-confessed 'Luxury Aficionado,' Mario is passionate about hotel strategy & branding, management & operations, sales & marketing, positioning, and competitiveness. He also has strong interests in corporate finance, hospitality technology, hotel development, management, and economics.
Connect with Mario on Linkedin.


Maurizio Bonivento, Area Managing Director at Highgate NYC

Maurizio Bonivento from Highgate

Maurizio Bonivento joined Highgate in 2014 and manages New York City hotels, including the ROW nyc, the largest independent hotel in NYC, and The Michelangelo Hotel, a boutique property located in the heart of Manhattan.

Before Highgate, Maurizio was General Manager of the Westin NY Grand Central. Maurizio started his career in Italy, working at several luxury hotels across the country and Europe.

Maurizio prides himself on cultivating entrepreneurial executive teams and delivering exceptional experiences for guests to build customer loyalty.
Connect with Maurizio on Linkedin.


Monika Sledz, Group Director of Sales at Falkensteiner Hotels & Residences

Monika Sledz, Group Sales Director at Falkensteiner Hotels & Residences

Monika Sledz leads the Sales department of Falkensteiner Hotels & Residences and is responsible for the hotel group's selling strategy across several markets. One of the main tasks is to create and implement strategies and processes focusing on efficiency and driving profitability. Leading international teams is since many years a joyful task. After many years in senior management roles in business hotel chains, the move to the leisure hotel industry enriches her expertise in the variety of distribution.

Connect with Monika on Linkedin.

The FMTG - Falkensteiner Michaeler Tourism Group AG is one of the leading privately-owned tourism companies in seven European countries. The portfolio currently includes 30 hotels, apartments, and residences in the 4*, 4* Superior, and 5* segment and one Premium Camping Resort. Under its umbrella, it unites the three divisions Falkensteiner Hotels & Residences, FMTG Development, and the tourism consultant Michaeler & Partner.


Pedro Ribeiro, Commercial Director at Dom Pedro Hotels & Golf Collection


Nadja Dahlmann, Head of PR & Marketing at Empire Riverside Hotel and Hotel Hafen Hamburg

Nadja Dahlmann, Empire Riverside Hotel and Hotel Hafen Hamburg

Nadja has been Head of Marketing & PR at Empire Riverside Hotel and Hotel Hafen Hamburg since 2017. She is responsible for the entire brand presence, all marketing activities as well as the online and offline communication of the two hotels with 700 rooms, 7 restaurants & bars and 14 conference rooms. After studying Business Management with a focus on Tourism, Hotel and Event Management in Germany and the USA, Nadja is currently completing a part-time Master's degree in Marketing & Communication, which she will graduate with a Master of Science in 2022. Nadja is also a Member of the Expert Circle Digital Marketing & eCommerce at HSMA Germany.


Jens Egemalm, Director of Distribution at Pandox AB

Jens Egemalm from Pandox

Pandox is a leading owner of hotel properties in Europe with a focus on sizeable hotels in key leisure and corporate destinations. Pandox’s hotel property portfolio currently comprises 146 hotels with approximately 32,700 hotel rooms in 15 countries. Pandox’s business is organised into Property Management, which comprises hotel properties leased on a long-term basis to market leading regional hotel operators and leading international hotel operators, and Operator Activities, which comprises hotel operations executed by Pandox in its owner-occupied hotel properties. Pandox was founded in 1995 and the company’s B shares are listed on Nasdaq Stockholm.


João Pinto Coelho, Sales Director at Onyria Hotels & Resorts Group

João Pinto Coelho boasts a long history as Director of Sales & Commercial at the Onyria Hotels & Resorts Group, a chain with properties and golf courses across Portugal's top tourism hotspots, including Cascais, metropolitan Lisbon, and the Algarve. Appointed as the Group's Director of Sales in 2004, he has contributed to a wide range of key projects for the group, including the opening of Onyria Palmares Beach House Hotel in the Algarve in 2016, and a large-scale renovation project during the first lockdown of 2020 for the Hotel Quinta de Marinha Golf Resort in his native Cascais.

The passion for hospitality runs deep in his veins. But João takes his qualities as a host beyond his hotel chain. As the author of the blog “LocalCascais.com” he invites all that read it to know the town where he has lived his entire life, and that he believes to be, without beating around the bush, “the most charming in Europe”. All because of the perfect way that the beach, nature, and history blend together. 

With early career roots in finance and banking, João has a Management Certification from Cornell and a degree in Business Administration from the Universidade Nova de Lisboa.  


Ben Thomas, Chief Commercial Officer at Penta Hotels

Ben Thomas, Penta Hotels

Ben Thomas is a commercial and operational strategist who partners with sales, marketing, e-commerce, and revenue leaders to bring financial success to hotel operations. After spending over a decade in senior general management roles in the hotel industry, Ben recently moved into a newly created role in the Pentahotels central office in Frankfurt, leading the commercial team through the ongoing global pandemic, focusing on creating efficiencies and driving profitability.

When not commuting to the office in Frankfurt, Ben can be found at home in the UK, spending time with his wife, young son, and a growing army of pets. Sports remain a massive passion in his life, mainly following football and his beloved Manchester United.

Born in the 1970s, Penta represents a new generation of sensibly priced, lively neighborhood hotels offering modern-minded individuals and business travelers comfort and style in a laidback atmosphere. Known for their unique interior design and attitude, they feel obligated to disrupt a boring mid-market hotel segment that is all about hardware. Penta is all about social interaction and genuine service. Their teams are the creators and gatekeepers of that unique culture. With 27 operating hotels under the brand across Europe and Asia, the beating heart of every hotel is its Pentalounge: merging bar, restaurant, lobby, and reception into one space.


David Chestler, Sr. Partner and Managing Director - Global Sales Execution at Provision-Partners

David Chestler, Provision

David Chestler is an iconic figure within hospitality and travel, with a passion for hotel technology that has allowed him to forge a rich career with more than 30 years in the industry. Known as 'The Revenue Catalyst', he is currently Sr. Partner and Managing Director - Global Sales Execution at Provision-Partners.

Prior to his consultancy Chestler held senior management positions at Kognitiv, SiteMinder, Sceptre Hospitality Resources (SHR), RateGain, Pegasus Solutions, Birch Street Systems, Visual Data Corp/Onstream Media, and most recently serving as an Allied Board Member at Hedna.org. Today, David is strategically focused on new opportunities in Travel and Distribution while remaining a strategic investor in SaaS companies. In addition to HEDNA, David is active with HTNG, HFTP, HSMAI and Skål. As a deeply engaged leader of sales strategy, sales operations, and people management process, David is skilled at establishing strategic focus, clear goals, transformation, and high-performance teams.


Daniella Boeken, Group Vice President Commercial and Member of the Executive Board at Ruby GmbH

Daniella Boeken, Ruby Hotels

Daniella Boeken is the Group Vice President Commercial and Member of the Executive Board at Ruby GmbH. In her role, Daniella is responsible for the strategic direction of Ruby’s commercial departments, including Sales; Marketing; Revenue Management; Reservations and Workspaces.

Born in the Netherlands, Daniella has been active in the international hospitality industry for 15+ years, in New Zealand; China; Hong Kong and Germany. Daniella studied international hospitality management at the Hotel School The Hague and has worked professionally for global hotel chains such as IHG and Marriott in the areas Rooms Division; F&B; Sales and Revenue Management. Daniella developed a track record as a commercial leader, developing structures, processes, and synergies between different teams, in order to grow revenues while increasing efficiency. Prior to her current role, Daniella was active at the HR Group, where she built up the commercial departments as Commercial Vice President. Her hotel portfolio included 35+ hotels with brands from various franchise partners including Hyatt; Accor; Dorint; Wyndham and Deutsche Hospitality.

With Daniella's diverse, international experience and expertise in the commercial hospitality industry, she strengthens Ruby’s promising expansion vision. Opening four hotels this year in Germany and Switzerland, Ruby will operate 12 hotels and 3 workspaces by the end of 2021 and has an additional 15 hotels in the pipeline, in Europe, the UK and Asia.


Steffi Breitsprecher, Director of Revenue & Distribution at MEININGER Hotels

Steffi Breitsprecher, MEININGER Hotels

Steffi Breitsprecher started her career working for a tour operator specialized in groups business before she joined MEININGER Hotels overlooking the revenue and distribution for six hotels, initially. Within 14 years Steffi has built an international team that has been instrumental in supporting the growth across the MEININGER hotel group planning to operate a total of 33 hotels by the end of 2021 with new openings in Austria, France and Switzerland.

As Director of Revenue & Distribution Steffi is responsible for the hotel group’s selling strategy across 10 markets constantly optimizing profits and efficiency. Steffi is also member of the Revenue Management & Pricing advisory board at HSMA Germany e.V.


Gavin Eccles, Aviation expert, and Management Consultant & Professor (Aviation and Tourism)

Gavin Eccles

Gavin Eccles has worked across the world to link Aviation and Tourism development and has been associated with airlines, hotels, airports, and tour operators. Previous roles included development in British Airways and consultancy projects for United Airlines, American Airlines, Qantas, and supporting the development of low-cost carriers to tourist destinations. In Portugal, Gavin has been the advisor to the Board of Visit Portugal on aviation development and working on numerous projects with ANA Airports Portugal on opening international air routes to the country. With hotels, Gavin has worked with numerous chains and has had secondment positions at TUI. Gavin has been awarded a Master of Philosophy from the University of Surrey and an Honours Degree in Management from Sheffield Hallam University.

Connect with Gavin Eccles on Linkedin.


Joao Corte-Real, General Manager at Tivoli Mofarrej in São Paulo, Brazil

Bio coming shortly - Meanwhile find Joao Corte-Real's profile on Linkedin.


Daniela Hupfeld, Commercial Director at Pierre & Vacances and Member of Revenue Management Advisory Board at HSMA Deutschland

Daniela Hupfeld, Commercial Director at Pierre & Vacances

Daniela Hupfeld is Commercial Director at Pierre & Vacances for Spain, leading the sales department and building the new revenue management team. Daniela is directly responsible for the revenue management itself as well as for managing sales, reservations, online marketing and communication. Daniela has extensive experience in yield management, having held positions in companies such as Thomas Cook Hotels & Resorts, Europcar, NH Hotels and Radisson Hotels.

The Pierre & Vacances-Center Parcs Group is the European leader in local tourism. Created in 1967, it develops and manages innovative and environmentally-friendly holiday and leisure concepts offering the most attractive European seaside, mountain, countryside and city destinations


Kyp Charalambous, Vice President of Sales at Atlantis, The Palm in Dubai

Kyp Charalambous from Atlantis, The Palm in Dubai

With more than 23 years of experience in luxury hospitality sales, Kyp Charalambous joined Atlantis, The Palm post resort opening in 2009 as Director of Sales. After eight years of delivering outstanding commercial results, Charalambous was promoted to Vice President of Sales in 2017.

The appointment places Charalambous, at the helm of the Sales department of Dubai’s leading entertainment resort, where he leads an engaged team of Sales Managers and Directors to drive the overall sales strategy for the resort, Charalambous role sees him playing a significant role in maximizing room revenue, occupancy and market share for Atlantis, The Palm as well as having responsibility for continuing to grow the resort’s share in all feeder markets and ensuring the resort's presence throughout existing and developing regions. Also, Charalambous plays an integral role in increasing business for the resort’s Imperial Club and Suites offering whilst continuing to deliver innovative and integrated campaigns across Sales, Marketing, and PR.

Prior to joining Atlantis, The Palm Charalambous worked across all major market segments in luxury hotels including the InterContinental Hotel Group and Hyatt.