Re-thinking the vendor selection process in the post-pandemic world
Typically, when selecting vendors hoteliers follow a standard Vendor Selection Process that covers 5 steps.
Analyze business requirementsSearch for a vendorWrite a Request for Proposal (RFP) & Request for Quotation (RFQ)Evaluating the proposal & selecting the vendorCreating a contract negotiation strategy
While this all seems simple, is this how selecting a vendor for hospitality technology should be approached in the 2020s and post-pandemic era?
We believe that no matter how you approach the selection process, it comes down to 4 important points of consideration.
Problem, Product, Performance and People.
The Problem
Technology exists to solve a problem. Identifying that problem is the first step. What issue are you trying to solve with a new technology or an update to a legacy system?
Creating a Business Problem Statement is a great way to cut through the noise and start to build a business case to allow all stakeholders to be clear about what you are trying to achieve.
A business problem statement consists of four main components:
Th
Article | Rethinking The Hotel Technology Vendor Selection Process

Posted on May 02
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