Re-thinking the vendor selection process in the post-pandemic world Typically, when selecting vendors hoteliers follow a standard Vendor Selection Process that covers 5 steps. Analyze business requirementsSearch for a vendorWrite a Request for Proposal (RFP) & Request for Quotation (RFQ)Evaluating the proposal & selecting the vendorCreating a contract negotiation strategy While this all seems simple, is this how selecting a vendor for hospitality technology should be approached in the 2020s and post-pandemic era? We believe that no matter how you approach the selection process, it comes down to 4 important points of consideration. Problem, Product, Performance and People. The Problem Technology exists to solve a problem. Identifying that problem is the first step. What issue are you trying to solve with a new technology or an update to a legacy system? Creating a Business Problem Statement is a great way to cut through the noise and start to build a business case to allow all stakeholders to be clear about what you are trying to achieve. A business problem statement consists of four main components: Th